Elevate Your CX with DataOrb: Insightful, Efficient, and Scalable

Enhance performance in mission-critical areas through deep customer insights for lasting growth and satisfaction.

For All Your Contact Center Operations and Customer Experience Processes

  • Move beyond traditional word-clouds to fully grasp customer objectives throughout their journey. Gain AI-powered guidance on the skills required to deliver a winning experience and reduce friction points your customers face.

  • Monitor brand perception across every channel. Safeguard your brand reputation by proactively addressing emerging issues related to your brand promises, digital experiences, and operational policies.

  • Automatically analyze agent performance in line with your brand values and identify areas for improvement. Act swiftly on quantified data for each behavior, performance, and compliance metric, ensuring continuous skill development and effective coaching.

  • Say goodbye to ineffective spray-and-pray sales tactics. Boost your win rate with AI-powered insights and guidance on variables such as competitive situations, sales offers, and the skills and competencies derived from customer interactions.

  • Leverage AI to understand customers' churn risk and the effectiveness of your retention strategies. Enhance your churn prevention approach and make more informed decisions, grounded in reality and backed by data.

ANALYTICS & TRENDS

Empower your teams with decision-ready insights

Proactively detect and address key issues in sales effectiveness, resolution rates, agent performance, customer experience, and contact center operations.

  • A clear line of sight on overall service quality across channels

  • Identify root causes of resolution rates, customer sentiment, contact center volume, and repeat contacts.

  • Systematically improve customer satisfaction, secure loyalty, and reduce the overall cost of operations.

MONITOR ADHERENCE

Elevate Agent Performance with Automated Evaluation

Automatically evaluate every conversation to gain a comprehensive understanding of your team's skill gaps across various customer intents and resolution needs.

  • Plug-and-play solution requiring no keywords, or model training

  • Automatically evaluate and scale the review process across languages and journey points

  • Monitor adherence to customer, business, and compliance-critical metrics, and deliver targeted coaching

COACHING FOR THE WIN

Empower Your Agents to Master Customer Empathy

Foster transparency and scale behaviors that yield positive outcomes. Save time and arrive prepared to coach with data-driven, constructive feedback that helps agents excel!

  • Utilize AI to auto-evaluate all agent interactions, not just a select few

  • Coach based on insights grounded in customer context and agent actions

  • Foster accountability and track the impact of coaching sessions

ACCELERATE KNOWLEDGE DISCOVERY

Verifiable Answers to Your Most Pressing Questions

Move beyond static dashboards. Simply ask a question and uncover new, verifiable knowledge deeply rooted in your customer context.

  • AI-powered knowledge assistant to supercharge your CX strategies.

  • Understand the 'WHY' behind customer retention, sales effectiveness, and brand perception.

  • Receive answers verifiable through citations to source interactions.

Why Industry-Leading Companies Choose DataOrb

Purpose-Built, Explainable, and Verifiable AI

Beyond keyword recognition, DataOrb's AI is tailored for Contact Center and CX teams, offering comprehensive insights with clear, explainable guidance.

Never miss a critical moment in any language

Bypass language barriers to access direct insights into customer objectives and challenges in over 50 languages, ensuring exceptional experiences at scale.

Drive Revenue-Savvy Decision Making

Optimize self-service, resolve product issues, refine policies, and boost win rates, all while balancing customer loyalty and operational costs.

Ready to see DataOrb in action?

Let's build a future where every interaction is a step toward greater loyalty and success.