DATAORB COACHING ADVISOR

Empower Every Agent with Contextual Coaching

Transform agents into Service Experience Superstars. Equip your managers with the insights they need, rooted in actual customer scenarios, enabling agents to rapidly enhance their performance and recovery.

Show up ready to coach with data-driven, constructive feedback.

  • Identify skill, behavior, or knowledge areas needing improvement, using examples from real conversations. Build trust in the coaching process by adopting a data-driven approach.

  • Maintain oversight of contact center performance and proactively intervene when agents require support, training, or additional resources.

  • Elevate customer experiences with thorough root-cause analysis. Identify strengths and areas for improvement in every customer interaction - across all touchpoints and channels.

COACHING-READY INSIGHTS

Get timely insights to intervene and coach agents before it's too late.

DataOrb evaluates each interaction, offering quantified insights on critical metrics. Act early to identify and address issues, preventing them from escalating into significant problems.

COACHING RECOMMENDATION

Deliver personalized coaching to help agents improve their skills.

DataOrb analyzes agent performance to pinpoint areas for improvement, enabling you to tailor and prioritize coaching. Ensure consistent top-tier service by helping agents enhance their skills.

COACHING WORKFLOW

Make coaching measurable, close the loop, and drive consistency.

DataOrb fosters accountability by simplifying the scheduling, documentation, and tracking of coaching sessions. Easily follow agent progress and adjust as needed, ensuring continuous skill improvement and effective coaching.

Shape what’s next

Learn how DataOrb can enable intelligent customer experiences for your business.