DATAORB QUALITY INTELLIGENCE

Align with Customer Expectations Using Conversation Insights

Equip your contact center operations with AI-driven insights and guidance. Ensure adherence to quality, compliance, and performance metrics to efficiently meet your revenue goals, enhance retention, and elevate the customer experience.

Take the Guesswork Out of Quality Monitoring

Gain clear insight into each agent's adherence to crucial business, customer, and compliance metrics in every conversation

AUTO-EVALUATE

Move beyond spot-checking. DataOrb offers total visibility into the topics and behaviors agents struggle with, aligned with customer intents, providing insights into both soft and hard skills essential for resolution, retention, and sales success.

TRACK ADHERENCE

DataOrb comprehends the full context of your customer interactions. Receive quantified data and trends on contact center operations and customer experience KPIs, without the need for configuring keywords or taxonomies.

WIN THE MOMENT

Gain a clear and quantified view of resolution drivers, repeat call causes, and negative sentiment factors. Equip your managers with the data necessary to make timely adjustments, aligning with enterprise-wide initiatives and goals.

Secure customer loyalty with AI that understands, evaluates, and explains

  • Enhance efficiency and productivity while comprehending the full context. Utilize AI-generated summaries that detail the reason for engagement, actions taken by the agent, the outcome achieved, and its impact on customer sentiment.

  • Elevate the scale of your quality and coaching processes. Let AI automatically score each interaction against business, customer, and compliance-critical metrics. Incorporate your scorecards to monitor and ensure agents’ adherence to the metrics that matter most to you.

  • Obtain a clear perspective on which initiatives resonate with customers, how agents address objections, and the reasons behind your success in competitive situations. Apply AI-powered insights to fine-tune your sales and retention strategies for optimal effectiveness.

QUALITY INTELLIGENCE

Accurate and Verifiable Insights on Every Interaction

Leverage AI that fully comprehends the context of each customer interaction and elucidates what is and isn’t working. This approach provides complete visibility into your team's skills, crucial for driving resolution, retention, and sales.

MONITOR ADHERENCE

Unparalleled Visibility into Agent Adherence Rates

Gain clear and detailed insights from the outset into how agents adhere to critical performance metrics, enabling you to effectively monitor and enhance compliance with your operational standards and customer service objectives.

DRIVE POSITIVE OUTCOMES

Deliver winning experiences and drive business success.

With insight into resolution rates, customer sentiment, and successful behaviors, DataOrb enables consistent delivery of winning experiences, enhancing customer loyalty and boosting your bottom line.

Ready to Transform Your Contact Center Operations?

Schedule a Demo of DataOrb Quality Intelligence Today and Discover the Difference AI-Powered Insights Can Make!