DATAORB PULSE
Fuel Loyalty and Growth with Context-Driven Insights
Move beyond second-hand insights and outdated spreadsheets to fuel your CX strategies. Enhance customer loyalty and achieve goals in issue resolution, sales conversion, and retention by embedding customer context into the core of your service excellence operations.
Elevate Service Experience Predictability with AI-Informed Decision-Making
LISTEN
Bid farewell to relying on keywords and taxonomies. DataOrb evaluates 100% of conversations, transforming unstructured data into context-rich insights that drive tangible business outcomes.
GUIDE
Forget tedious, outdated reports. Quickly identify your team’s strengths and areas for improvement with clear, actionable insights. Accelerate and prioritize your strategies with just a click.
TRANSFORM
Drive positive outcomes using AI-powered guidance on resolution rates, agent performance, and sales effectiveness. Act swiftly to enhance the customer experience at every journey point.
Instantly Answer the Most Critical Questions Impacting Customer Loyalty
Which customer issues or inquiries most often remain unresolved, and why?
What causes sudden spikes in contact center engagement?
Which agent behaviors drive successful outcomes?
What friction points do customers encounter at each journey point?
How effective is the new promotion for customer retention?
What factors impact brand perception and sales conversion, and why?
DECISION-READY INSIGHTS
Discover pivotal insights that enhance the CX.
Achieve clear visibility into critical elements affecting service demand, resolution rates, customer sentiment, and repeat interaction frequency. Prioritize actions and confidently make data-driven decisions that align with customer expectations and enhance loyalty.
BOOST EFFICIENCY
Know where your teams need guidance.
Acquire insights on whom to coach, understand the underlying reasons, and identify key focus areas. Provide your managers with targeted, contextual coaching recommendations, deeply rooted in real customer scenarios, to help agents truly shine!
REDUCE COMPLIANCE RISKS
Effortlessly Monitor Your Most Critical KPIs.
Automate the tracking of agent adherence to verification metrics, talk tracks, mandatory disclaimers, and issue resolution processes. With data-backed guidance on essential business, customer, and compliance metrics, confidently make informed decisions regarding staffing, operations, and coaching.
Ready to Transform Your Customer Experience?
Unlock Real-Time Insights and Verifiable Knowledge with DataOrb.